Last updated: August 2026
Animal Aftercare Canada respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.
By using this website, submitting a request or contacting us, you agree to the practices described in this Privacy Policy.
Who We Are
Animal Aftercare Canada is an independent Canadian information and referral service that helps families understand pet aftercare options and connect with providers serving their community.
We provide educational information about pet aftercare and, when requested, help identify providers that may serve a family’s location. We do not operate a veterinary clinic, crematorium, pet cemetery or emergency service.
Website:
Information We Collect
Depending on how you contact us, we may collect information including:
- Your name
- Email address
- Telephone number
- City or community
- Information you voluntarily provide through our Find a Provider request form
- Information contained in emails you send us
- Voicemail recordings or voicemail transcripts if you contact us by telephone
- Technical information such as browser type, device type and IP address for website security and analytics
You should avoid including unnecessary sensitive personal information in your enquiries.
How We Use Your Information
We use the information you provide to:
- Respond to your enquiries
- Help identify pet aftercare providers serving your area
- Provide information about available aftercare options
- Improve our website and services
- Respond to customer service requests
- Maintain website security and prevent misuse
- Comply with applicable legal obligations
We only collect information that is reasonably necessary for these purposes.
Sharing Your Information
When you request assistance, we may share the information you provide with one or more independent pet aftercare providers that may serve your location so they can respond directly to your enquiry.
We do not sell your personal information.
We may also disclose information where required by law or where necessary to protect our legal rights or the safety of others.
Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Maintain normal website functionality
- Improve website performance
- Understand how visitors use our website
- Enhance the user experience
Most web browsers allow you to manage or disable cookies through your browser settings. Disabling cookies may affect certain website functions.
If analytics services are used, they collect information in aggregate form and are not intended to identify individual visitors.
Telephone Calls and Voicemail
If you contact Animal Aftercare Canada by telephone, voicemail messages and any available voicemail transcriptions may be retained for the purpose of responding to your enquiry, maintaining service quality and keeping business records.
Please avoid leaving unnecessary sensitive personal information in voicemail messages.
How We Protect Your Information
We use reasonable administrative, technical and organizational safeguards to help protect the personal information we collect against unauthorized access, disclosure, alteration or destruction.
While we take reasonable steps to protect your information, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to:
- Respond to your enquiry
- Provide referral services
- Meet legal, accounting or business requirements
- Resolve disputes
- Enforce our agreements
Information that is no longer required is securely deleted or anonymized where appropriate.
Your Privacy Rights
Subject to applicable Canadian privacy laws, you may request to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your personal information where legally permitted
- Withdraw your consent where applicable
Some information may need to be retained to comply with legal or business obligations.
Third-Party Websites
This website may contain links to third-party websites.
Animal Aftercare Canada is not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party sites you visit.
Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information directly from children under the age of 13.
If you believe a child has provided personal information to us, please contact us so we can investigate and, where appropriate, remove the information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page together with the updated revision date. Continued use of the website after changes are published constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us.
Animal Aftercare Canada
Website: https://animalaftercare.ca
Email: info@animalaftercare.ca
Toll-free: 1-844-99-ANIMAL (1-844-992-6462)
Or visit our Contact Us page to send us an enquiry.